ContactWe collected the most frequently asked questions below, enjoy!

FAQ

Cover Questions

  • Is Cover-Pools really the first automatic pool cover?

    Yes. In 1959, Joe Lamb invented the first automatic pool cover and founded Cover-Pools, Incorporated in 1962.

  • How much does a cover system cost?

    Many factors determine the price of a Cover-Pools cover such as the size of the pool, the type of mechanism (electric, hydraulic, Step-Saver, Autosave), additional features, and location. As a general rule, a pool cover can range between $6,000-12,000; however, you will need to contact your local dealer for an actual quote.

  • Can I walk on the Cover?

    Although Cover-Pools recommends walking on the cover only in an emergency, the cover is perfectly safe to walk on when used as instructed.

    Cover-Pools pool covers are independently certified to exceed the requirements of the American Society for Testing and Materials (ASTM F1346-91), which sets the standards for safety pool covers.

  • Why does my cover have so much slack?

    Extra slack in the pool cover may cause the cover to appear too big; however, extra slack is important to the operation and longevity of your pool cover. Cover-Pools determines slack based off of the width of the pool and water level drop.

    Slack is added to the cover to protect it from the following:

    Rain and Snow Loads: The pool cover needs extra slack to handle rain and snow loads. Without it, the pool cover and the pool could sustain substantial damage from excessive weight.

    Fabric Shrinks: The pool cover fabric will shrink between one to two percent. While this may seem negligible, this percentage can equal three to four inches on a 20-foot wide pool cover. Indoor pools may shrink more because they are often heated year-round.

  • How do I know if I have a Cover-Pools pool cover?

    To ensure that you receive a genuine Cover-Pools automatic or manual pool cover:

    Always ask for Cover-Pools products.

    Carefully check your contract to see that it clearly specifies Cover-Pools automatic cover or Step-Saver pool cover. Examine your pool cover when it is installed.

    The leading edge and the motor will have labels verifying the product name.

  • Can Cover-Pools replace my cover?

    Yes. Cover-Pools can replace any manufacturer's automatic pool cover. In addition, we can upgrade most systems to Cover-Pools big RED motor and Corr-Resist technology.

  • Will the cover raise the water temperature?

    While the vinyl cover will not heat the pool as much as a true solar cover, it will keep the heat in the pool and can increase the pool temperature by 5-10 degrees.

  • What color of fabric is best to heat/cool the pool?

    The color of the fabric has nearly no effect on heating or cooling the water in the pool.

  • Is the deck-mounted track a tripping hazard?

    The track is less than 5/8” of an inch and does not add a large tripping hazard.

Troubleshooting and Maintenance

  • How do I repair my Cover?

    Over time, your cover may develop holes in the fabric. For many small holes, homeowners may be able to repair the fabric themselves.

    Patch even the smallest holes as soon as they occur with the vinyl patch kit. If water penetrates the vinyl and comes in contact with the scrim (the thread reinforcing), the thread will soak up water and carry chemicals and contaminates to the inside of the material. This may lead to stiffening and or delamination of the vinyl. Patching should be done on both sides of the hole in the cover if possible.

    Pin Holes: Apply a dab of vinyl glue directly in the hole.

    Large Cuts or Tears:

    1. Cut out a piece of patch material at least 1" larger than the hole. Make all of the edges of the patch round. Tip: You can use the excess fabric on the roller tube for patch material.
    2. Apply vinyl glue to the rough side of the patch and to the cover around the hole. The smooth side of the vinyl should face out.
    3. Allow the glue to set slightly until it becomes tacky.
    4. Apply the patch in the same pattern as the vinyl on the cover.
  • How do I clean my cover?

    Rinse: Regularly rinse the cover off with a pump in place to remove water and contaminants. Even if the cover does not appear dirty, harmful chemical deposits can accumulate on top of the fabric and can cause premature fabric failure if the fabric is not rinsed regularly.

    Stains: For stains, use a soft bristle brush and scrub the cover with fresh, clean water.

    Oils and Stubborn Stains: For oils, such as suntan lotion, or stubborn stains that cannot be removed by scrubbing, use a small amount of non-detergent cleanser.

    Never use detergents on the vinyl. One of the most available non-detergent cleaners is Ivory® bar soap (not dish-washing liquid). Use the bar soap on a wet cloth and scrub the soiled area. Rinse well with fresh water.

    Algae: For algae stains, especially black algae, use a mixture of water and Clorox® bleach. Use one (1) part Clorox to nine (9) parts water. Make sure you use Clorox, not the pool’s chlorine. You can apply this solution directly on the algae. Some algicides contain detergent and may damage the cover.

  • My Cover doesn’t close tight?

    If you have an auto-shutoff, check the location of the closed magnet (located on the side of the fabric at the mechanism end when the cover is closed). If the magnet is shutting off before the cover closes, remove the magnet with a Phillips screwdriver. Close the cover. Reattach the magnet as needed.

    You may need a service call

  • My cover won’t close?

    1. Make sure the track is free of debris
    2. Check for a broken rope: You may need a service call
    3. Check the power
    4. Check to see if the shear-pin, shear-bolt, or motor coupler bolt is broken
    5. Adjust the clutch
    6. Check sensors: To bypass sensor wires. Turn power off. On the amp board, connect the blue and orange wires to the black wire above the blue and orange wire.
    7. You may need a service call
  • My cover won’t open?

    1. Check the water level. If the water level is too low, the cover could have too much tension on the track.
    2. Check the power
    3. Check to see if the shear-pin, shear-bolt, or motor coupler bolt is broken Motor coupler bolt-Replace
    4. Adjust the slip clutch
    5. Check sensors: To bypass sensor wires. Turn power off. On the amp board, connect the blue and orange wires to the black wire above the blue and orange wire.
    6. You may need a service call
  • My cover has no power?

    1. Check breaker
    2. Turn off the power and check all wire connections
    3. You may need a service call
  • Can I operate my cover manually?

    Manually Cover the Pool This requires two people. Remove the bolt from the coupler or the motor side of the slip clutch, whichever you have. Pull a few feet of rope from the rope reels. Pull ropes equally on either side until the cover is in place. It may be necessary to remove the lid to accomplish this and to unroll the fabric a little manually before pulling it into the track.

    Manually Uncover the Pool This requires two people. Remove the recessed lid. Remove the bolt from the coupler. Slide the cover through the track toward the roller for a few feet on both sides. Then roll it up by turning the roller by hand. Repeat this procedure until the cover is totally retracted keeping the roll as compact as possible. To reduce any possible drag, loosen both brakes completely. On the opposite end of the mechanism is a square hole washer; the washer is sized to accept a standard ½” drive ratchet socket wrench. Follow the procedure above to remove coupler or clutch bolt and loosen the brakes. Insert the wrench into the washer and use the wrench to reverse the main tube. This will uncover the pool.

    WARNING! It is physically easier to remove the cover using the ratchet wrench than it will be to close the cover. Closing the cover manually requires two strong people. If you are using your cover as a safety barrier, make sure you will be able to close the cover if needed, before you open the cover.

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